Halfrauds

"Hi, I have a part to pick up. I ordered it yesterday"
"Yes sir, what's the name?"
"I am The Inchmeister."
"Here you are sir."
"Wait a moment, young metrosexual shop assistant, this thermostat was supposed to come with a gasket!"
"Sorry sir, that's all that came with the order."
"I specifically asked if it came with a gasket. Your other metrosexual shop assistant actually phoned and asked if it came with one. He said it did."
"I'm sorry sir, on my screen it says 'no gasket included'."
"Well we are at an impasse, young man."
"I'm sorry, all I can do is give you your £14.60 as a refund?"
"Please do."

Time passes.

"Hello sir, welcome to Citroen Falkirk, how can I help you?"
"I wish to purchase a thermostat AND gasket for a Xantia Turbo Diesel, please."
"Certainly sir, I have it here, and it includes the gasket. That'll be £12.99 please."

Here endeth the lesson.