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Showing posts with label Call Centers. Show all posts
Showing posts with label Call Centers. Show all posts

Tuesday, January 29, 2008

Virgin Media


Brrring Brrring, Click!

(Cue barely understandable ethnic accent)
"Hello and welcome to Virgin Media, how can I help you?"

"Hi, I've just upgraded to a High Definition TV and would like my free HDMI cable please."

"An H...D...M...I... cable, sir?"

"Yes. I'm a High Definition TVDrive subscriber and am entitled to a free HDMI cable, as per your website."

"Just bear with me . . . . how long have you had your TV package with us, sir?"

"Nearly 5 years."

"Just bear with me . . . . and your cable has been missing?"

"No, I've just upgraded my TV to a HD one."

"Just bear with me one moment . . . . is your cable broken, sir?"

"No, I never had a cable."

"Do you have TVdrive, sir?"

"Yes!"

"Just bear with me . . . . it comes with a HDMI cable, sir."

"I know it does! When I had it installed I didn't have a HD television, therefore I didn't need an HDMI cable!"

"Did the engineer not leave you a cable, sir?"

Decision time. Do I calmly answer my Asian brother's ridiculous interrogation, or do I go for the obvious "Do you think I'd be asking for a fucking cable if he'd left me one?!" answer?

"No. . . He. . . Didn't."

"Just bear with me one moment, sir . . . . ok sir, I will have one sent out to you within 5 to 10 days. Would there be anything else, sir?"

(Learn to speak English maybe?)

"No, thank you."

"Ok sir, thank you for calling Virgin Media and have a nice day."

Cunt.